For players aged 21 and above

ch99 Responsible Gaming — Stay in Control, Stay Entertained

ch99 believes that entertainment is meaningful only when it is enjoyed safely and mindfully. Our tools and guidelines will help you maintain healthy playing limits.

Why is Responsible Gaming Important?

Online entertainment can be an enjoyable part of life, but if it gets out of control it can have a serious impact on your personal, financial, and family life. At ch99 we believe every player should have the opportunity to make informed decisions.

Responsible gaming means more than just setting a budget — it means knowing when to take a break, when to ask for help, and when to stop playing altogether. On our platform you can set your own limits — everything from deposit limits to full self-exclusion is available.

Remember: playing on ch99 is for entertainment only. It should never be seen as an alternative source of income. Continuing to play in the hope of recovering lost money is a highly risky behavior.

21+

ch99 is for individuals aged 21 and above only. Minors are not permitted to open an account and their participation in any game is strictly prohibited.

Remember: Gambling is entertainment, not a source of income. Only bet what you can afford to lose.

Fact: Most players with gambling problems can return to a normal life if they seek help in time.

Our Protection Tools

ch99 provides several effective tools to help you stay in control of your gaming.

Deposit Limits

You can set daily, weekly, or monthly deposit limits. Once the limit is reached, no further deposits will be accepted automatically. Reducing a limit takes effect immediately; increasing it is subject to a 24-hour cooling-off period.

Time Limits and Reminders

You can set a limit on how many hours you play each day. When the set time is up, the platform will ask you to take a break. Regular session reminders will keep you aware of your time spent.

Time-Out Feature

If you need a temporary break, you can take a time-out from 24 hours up to 6 weeks. During this period your account will be locked and no promotional communications will be sent.

Self-Exclusion

If you feel your gaming is getting out of control, activate self-exclusion for a period of 6 months to 5 years. During this time your account will be completely closed and cannot be reopened on your own.

Gaming History Review

You can view your complete deposit, withdrawal, and betting history at any time. Analyze your own playing patterns to make informed decisions and adjust your limits as needed.

24/7 Support

If you are concerned about your gaming, contact our live chat support team available in Bengali. Our specialist team will help you choose the right tools.

Set Your Limits — Step by Step

1

Log In to Your Account

Go to the ch99 Login page and sign in with your username and password.

2

Open Account Settings

From the profile menu, go to the "Responsible Gaming" section.

3

Choose Your Limit

Select whichever you need — deposit limit, time-out, or self-exclusion.

4

Confirm

Confirm the change. Reducing a limit takes effect immediately. Increasing it is subject to a cooling-off period.

5

Get Support

If you have trouble setting limits on your own, contact our live chat — help is available in Bengali 24/7.

Healthy Gaming Guidelines

Set a budget: Decide in advance how much you will spend each day or week. Only play with an amount you can afford to lose without financial hardship.

Manage your time: Do not play for hours on end. Take regular breaks — at least once every hour. Do not forget to spend time with family and friends.

Control your emotions: Do not play when you are tired, stressed, or under the influence of alcohol. Do not place larger bets out of anger or frustration after a loss.

Realistic expectations: Do not trust any method or strategy that promises big wins. Every game is random and outcomes are not guaranteed.

Do not chase losses: Placing bigger bets after a loss in the hope of recovering is a dangerous behavior. Take a break at that moment.

Warning Signs of a Problem

Seek help immediately if any of the following signs appear.

  • Spending more than your budget and falling into financial difficulty
  • Repeatedly playing in the hope of winning back lost money
  • Trying to stop playing but being unable to do so
  • Hiding your gaming from family or friends
  • Neglecting daily tasks and responsibilities to focus on gaming
  • Feeling restless, irritable, or mentally uneasy when unable to play
  • Betting with borrowed money or by drawing on savings
  • Neglecting sleep, meals, and social life

Self-Assessment Questions

Ask yourself honestly — if most of your answers are "Yes", it is time to seek help.

Do I often end up spending more than my planned budget?
Do I want to stop playing but find I cannot?
Do I hide my gaming from my family?
Do I place larger bets after a loss?
Have I borrowed or am I borrowing money to play?
Am I spending more time gaming while neglecting daily tasks?
Am I relying on gaming to relieve stress?

If three or more of your answers are "Yes", contact our support team or activate self-exclusion.

Protecting Minors

ch99 strictly prohibits the participation of anyone under the age of 21. Age is verified at the time of account registration and additional identification may be requested in cases of suspicion.

If you have children or teenagers in your household, please use parental control software on your devices and keep your login credentials away from others. Never allow anyone else to access your account.

The use of third-party filtering services is recommended to protect minors. Have open conversations with family members about responsible gaming.

Advice for Families

Keep your device password protected. Even without clearing browser history, children may find the site — so activate parental controls.

Get Help — Contact Us Today

You do not have to face a gaming problem alone. The ch99 support team is always here for you. Do not hesitate to talk about the problem — we do not judge, we only help.

Our support team speaks Bengali and is specially trained in responsible gaming. You can contact us whether you need help setting limits, activating self-exclusion, or simply want to talk.

Live Chat — Bengali support available 24/7
Email: [email protected]
Go to Account Settings to activate self-exclusion
Response within 1 hour guaranteed (instant on live chat)

Emergency Support

If gambling problems are seriously affecting your mental health, family, or financial life, do not delay — seek help right now.

  • Tell a trusted family member
  • Visit your nearest mental health center
  • Activate self-exclusion through ch99 support
  • Set transaction limits through your bank or bKash/Nagad

Questions About Responsible Gaming

Answers to common questions about responsible gaming are provided below.

Yes, reducing a limit takes effect immediately. However, increasing a limit is subject to a 24-hour cooling-off period. This delay is intentional — to protect you from decisions made in the heat of the moment.

Your existing balance remains fully protected during self-exclusion. Once the exclusion period ends, you can apply through the support team to withdraw your balance. The minimum withdrawal is ৳500 and processing takes within 1 hour.

A time-out is a temporary break (24 hours to 6 weeks) — after the set period, your account is automatically reactivated. Self-exclusion is long-term (6 months to 5 years) and even after it ends, your account does not reopen on its own — you must contact the support team to have it reviewed and reinstated.

No. ch99 is strictly for players aged 21 and above. Anyone between 18 and 20 years old cannot open an account or play. Providing false information during age verification may result in account closure and forfeiture of balance.

If you believe someone you know is struggling with a gambling problem, contact the ch99 support team directly. We will investigate the matter with complete confidentiality. Encourage that person to seek help and, if needed, advise them to consult a professional mental health service.

Yes, once self-exclusion is activated, all promotional communications from ch99 — emails, bonus offers, and marketing messages — will be completely stopped. Only essential account-related information will be sent.

Play Safely, Enjoy the Experience

Use the responsible gaming tools on ch99 and keep your entertainment enjoyable. If you have questions, check our FAQ or contact us directly.

Visit FAQ for More Questions Visit ch99 Casino Slots Games Cricket Betting