ch99 Privacy Policy Your Information Is Protected

Last Revised: January 2026

1. Introduction and Scope

ch99 ("we", "our") is a trusted online entertainment platform operating for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and disclose the personal information of you — the user of ch99's website ch99.cam.

By using our platform or registering an account, you are agreeing to the terms of this Policy. This Policy forms part of our Terms and Conditions. ch99 reserves the right to revise this Policy at any time, and the updated date will be published on the site after any changes.

This Policy applies to ch99.cam only. It does not apply to third-party sites or payment gateways. If you have any questions, contact us at [email protected].

2. What Information We Collect

ch99 collects various types of information to operate its services. The categories of that information are described below:

2.1 Identity and Contact Information

Information you provide when registering an account, such as:

Full name and username
Email address
Date of birth (for age verification — only users aged 21 and above may use the platform)
National ID or passport number (when identity verification is required)

2.2 Financial and Transaction Information

Information required to process deposits and withdrawals, such as:

bKash, Nagad, Rocket, or Upay account numbers (last few digits)
Bank account details (where applicable)
Transaction history and balance information

2.3 Technical and Usage Information

Information collected automatically when you use the platform:

IP address and device type
Browser type and operating system
Cookies and session data
Page visits, click patterns, and time spent on the site
Login time and date

2.4 Communication Information

When you contact us via live chat support or email, the content of that conversation may be recorded. This is used to improve our service quality and to resolve disputes.

3. Purpose of Using Information

ch99 uses your personal information only for the following legitimate purposes. We never use your information beyond these purposes without your consent:

Completing account registration and identity verification
Processing deposits, withdrawals, and other financial transactions
Personalizing the gaming experience and providing relevant offers
24/7 live chat support and complaint resolution
Preventing fraud, money laundering, and other illegal activities
Ensuring platform security and technical functionality
Ensuring responsible gaming and age verification (21+)
Meeting legal obligations and complying with regulatory requirements
Improving site services and testing new features

ch99 never sells your information to third parties. Our only goal is to keep your experience safe and enjoyable.

4. Sharing and Disclosure of Information

We may share your information with trusted third parties in specific circumstances. However, such disclosure is always limited to the minimum necessary:

4.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is sent to the relevant payment service providers. These third parties operate under their own privacy policies.

4.2 Technology and Security Partners

Limited information is shared with trusted technology partners to ensure the platform's technical functionality, fraud detection, and SSL security. These partners are contractually obligated to keep your data confidential.

4.3 Legal Obligations

ch99 may be required to disclose information to authorities pursuant to a court order, government directive, or legal investigation. In such circumstances, we will make every effort to notify you as far as possible.

4.4 Business Transfers

If ch99's business operations undergo a merger, acquisition, or asset transfer, user information may be transferred. Even in that case, the terms of this Privacy Policy will remain in effect.

5. Cookies and Tracking Technologies

ch99 uses cookies and similar tracking technologies to provide an enhanced browsing experience. Cookies are small text files stored on your device.

Essential Cookies

These cookies are necessary for the site to function properly. They are used to maintain login sessions, display balances, and store security tokens. Disabling these cookies will affect the functionality of the site.

Functional Cookies

These cookies are used to remember your preferences and language settings. They help provide a personalized experience on your next visit.

Analytics Cookies

These cookies are used to monitor site usage and collect anonymous statistics for service improvement. This information does not directly identify you.

You can control or delete cookies from your browser settings. Keep in mind that disabling certain cookies may cause some site features to stop working.

6. Information Security Measures

ch99 has adopted industry-standard technical and organizational measures to protect your personal information:

SSL Encryption

All data transfers are protected by 256-bit SSL encryption technology, which safeguards your information from interception.

Secure Servers

Your data is stored on secure servers. Firewalls and access controls are in place to prevent unauthorized access.

Access Control

Only authorized staff may access your information, and only as needed for their work. All access is logged and recorded.

Regular Audits

Our security measures are regularly reviewed and updated to ensure the highest level of protection.

No system is 100% secure. If a security breach occurs, we will notify you promptly and take the necessary steps.

7. Data Retention Period

ch99 retains your personal information only for as long as necessary. We consider the following factors when determining retention periods:

Account Information

Retained for as long as your account is active, and for a defined period after account closure to meet legal requirements.

Transaction Information

Financial transaction records are retained for a minimum of five years. This is necessary for financial regulation and dispute resolution.

Logs and Technical Information

Server logs and technical data are generally retained for 90 days to 1 year, after which they are securely deleted.

Once the retention period ends or the information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

As a ch99 user, you have certain important rights over your own personal information. We respect these rights:

Right of Access: You have the right to know what information we hold about you.
Right to Rectification: You may request that incorrect or incomplete information be corrected.
Right to Erasure: In certain circumstances, you may request that your information be deleted.
Right to Restrict Processing: In some cases, you may request that the processing of your information be limited.
Right to Data Portability: You may request your data in a structured format.
Right to Object: You may object to the use of your information for specific purposes.
Withdrawal of Marketing Communications: You may unsubscribe from promotional emails at any time.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 days.

9. Protection of Minors

ch99 is a platform intended only for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of account registration. If we learn that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10. Third-Party Links and Payments

ch99 works with bKash, Nagad, Rocket, Upay, and various banks for payment processing on the platform. These third-party service providers operate under their own privacy policies.

When you use these payment services, your transaction information is processed directly through those platforms. ch99 never stores your full payment card details or mobile banking PIN.

When making a payment, always make sure you are on the official ch99.cam site and that a green padlock (https) is visible in your browser's address bar.

11. Policy Changes and Updates

ch99 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

The "Last Updated" date at the top of the page will be changed
Active users will be notified by email of any significant changes
You may be asked to review the new policy the first time you log in after a change
Continued use of the site after a policy change means you are considered to have agreed to the new terms

Previous versions of this Policy may be provided upon request. Contact us at: [email protected].

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any rights regarding your information, contact us through the following:

ch99 Privacy Team

Email: [email protected]

Live Chat: Support available in Bengali 24/7

We generally respond to emails within 1-3 business days. For urgent matters, please use live chat.

For more information, please also visit our Terms and Conditions, Responsible Gaming, and FAQ pages.

ch99 Privacy Policy