ch99 Terms and Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between the organization operating the ch99 platform ("Platform", "Site") and any user of this site ("Member", "you"). By using the ch99 website, mobile app, or any related services, you automatically agree to accept these Terms in full.

If you disagree with any part of these Terms, please refrain from using the platform. ch99 reserves the right to modify these Terms at any time, and changes will take effect as soon as they are published on the site.

Account Registration and Eligibility

1.1 Age and Eligibility Requirements

To create an account on ch99 and use its services, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must reside in a jurisdiction where online gaming is legally permitted.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each individual may create only one account.
• You must not be an employee of ch99 or a close relative of one.

1.2 Registration Process

You must provide accurate personal information when registering an account. ch99 may ask you to submit additional documents for identity verification at any time. Withdrawals may be temporarily suspended until identity verification is completed.

1.3 Multiple Accounts Prohibited

Creating multiple accounts under the same name, from the same device, or using the same payment method is strictly prohibited. Violation of this rule will result in permanent closure of all accounts, and balances may be forfeited.

Deposit and Withdrawal Policy

2.1 Deposit Rules

The following conditions apply when depositing funds to the ch99 platform:

Deposited funds must come from a payment account registered in your own name. Third-party payments will not be accepted, and any such transactions that are processed will be returned.

2.2 Withdrawal Rules

The following conditions must be met to withdraw funds from your account:

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals must be made using the same method used for the deposit.
• Withdrawals will be suspended if identity verification is not completed.
• Withdrawals may be restricted until the wagering requirements of any active bonus are fulfilled.

2.3 Transaction Responsibility

ch99 will not be held responsible for any loss arising from depositing to an incorrect account number or providing incorrect information. Please verify all details carefully before submitting transaction information.

Bonus and Promotional Offers

3.1 Welcome Bonus

Members making their first deposit on ch99 may be eligible for a 200% welcome bonus of up to ৳20,000. The following conditions apply to this bonus:

• A wagering requirement of 25 times the bonus amount must be met before the bonus can be claimed.
• A minimum deposit of ৳300 is required to claim the bonus.
• If the wagering requirement is not met within the specified time frame, the bonus will be cancelled.
• The bonus may only be used on games approved by ch99.
• Each member may receive the welcome bonus only once.

3.2 General Bonus Terms

Certain general terms apply to all bonuses and promotional offers from ch99. ch99 reserves the right to modify, suspend, or cancel any bonus offer at any time. If misuse of a bonus is detected, the relevant bonus and any winnings obtained through it will be forfeited.

3.3 VIP Program

The ch99 VIP Program has five tiers. Weekly cashback benefits are available at each tier:

Promotion to a VIP tier depends on the member's activity and contributions. ch99 reserves the right to modify the terms of VIP benefits.

Responsible Gaming Policy

4.1 Healthy Gaming Habits

ch99 places the highest importance on responsible gaming. Gaming should be a form of entertainment, not a way to earn money. We encourage all our members to maintain healthy gaming habits:

• Do not bet beyond your means.
• Avoid placing more bets to recover losses.
• Set deposit and betting limits for yourself.
• Take a break or self-exclude your account if needed.

4.2 Self-Exclusion and Limit Setting

ch99 provides members with various tools to protect themselves. You can arrange deposit limits, betting limits, session time limits, or self-exclusion at any time through our support team. Self-exclusion is a binding measure and cannot be reversed before the set period ends.

For more information, visit our Responsible Gaming page.

Prohibited Activities

5.1 Unacceptable Conduct

The following activities are strictly prohibited on the ch99 platform:

• Any form of fraud, deception, or dishonest conduct.
• Misuse of the bonus system or bonus arbitrage.
• Placing bets using automated software, bots, or artificial intelligence.
• Using the site for money laundering or illegal transactions.
• Attempting to breach the site's security or technical systems.
• Colluding with other members to cheat.
• Conducting transactions using a third-party payment account.

5.2 Consequences of Violations

If evidence is found of involvement in any prohibited activity, ch99 may take the following actions:

• Immediate suspension or closure of the account.
• Forfeiture of the relevant bonus and winnings.
• Freezing of the balance and conducting an investigation.
• Notifying law enforcement agencies where applicable.

Privacy and Security

6.1 Data Protection

ch99 uses the highest security measures to protect your personal information. Our platform is secured with SSL encryption technology, which keeps your financial and personal information safe from third parties. We never sell your information to third parties.

6.2 Account Security

You are solely responsible for keeping your account password and login information confidential. You will be held responsible for all activities carried out from your account. If you suspect unauthorized access, notify our support team immediately.

To learn more about our data processing and privacy practices, please read the Privacy Policy page.

Fair Play and Game Rules

7.1 Random Number Generator

All games on ch99 operate using a certified Random Number Generator (RNG) technology, which ensures that game outcomes are completely impartial and unpredictable. Each game result is entirely independent and does not depend on previous results.

7.2 Technical Errors

If a game result is affected by a technical error or server issue, ch99 reserves the right to void that game and refund the bet amount. In such situations, ch99's decision will be considered final.

7.3 Game Rules

Each game has its own rules, which are stated in that game's interface. Always read the specific rules of a game before playing it. In any dispute regarding game rules, ch99's interpretation will be final.

Limitation of Liability

8.1 Service Disruption

ch99 strives to provide uninterrupted service, but the service may be temporarily disrupted due to maintenance, upgrades, or unexpected technical issues. ch99 will not be held responsible for any loss arising from this.

8.2 Third-Party Services

ch99 features services from various third-party game providers. ch99 is not directly responsible for the quality or errors of these providers' services, but will offer maximum assistance in resolving such issues.

8.3 Extent of Damages

In any situation, ch99's total liability will not exceed the total amount deposited into your account. ch99 is not liable for indirect, incidental, or consequential damages.

Account Closure and Termination

9.1 Voluntary Account Closure

You may request to close your account at any time by contacting our support team. Please withdraw any remaining balance before closing your account. If a balance remains after closure, we will arrange to return it.

9.2 Account Closure by ch99

ch99 reserves the right to suspend or permanently close any account for the following reasons:

• Violating any part of these terms and conditions.
• Providing false or misleading information.
• Being identified as a minor.
• Suspicion of fraud or money laundering.
• The account remaining inactive for an extended period.

Dispute Resolution

10.1 Complaint Process

If any dispute arises with ch99, please contact our support team first. Send all complaints in writing to [email protected]. We generally try to provide an initial response to complaints within business days and resolve them promptly.

10.2 Final Decision

In any dispute, the decision of ch99 management will be considered final, unless applicable law dictates otherwise. We always strive to resolve disputes fairly and transparently.

10.3 Applicable Law

These terms and conditions will be governed and interpreted in accordance with applicable law. The jurisdiction of the applicable court will be recognized in any legal dispute.

Changes to Terms

ch99 reserves the right to change, update, or amend these terms and conditions at any time. Continued use of the platform after updated terms have been published on the site will be considered your acceptance of the updated terms.

For significant changes, we will try to send a notice to the email address registered on members' accounts. Visit this page regularly to stay informed about the latest version of the terms and conditions.

If any part of these terms and conditions seems unclear, please contact us. We are always ready to explain in plain language. For more legal information, you can also visit our Privacy Policy and Responsible Gaming pages.